Lip Service!

Good customer service is, as we all know, imperative, and definitely the make or break in a sale.

Last night I had 2 hours to kill in Palma airport. If you’ve ever been there you’ll know, it’s not the most comfortable of places and there were a lot of Stag and Hen parties returning on late flights having made the most of the weekend, and still up for a bit of loud partying…..so I was all for hiding in Duty Free midst the waft of fragrances and makeup. I was ‘perusing’ the Mac area for quite a while, while the 4 assistants were chatting together. More importantly I was thinking of buying a few items – a favourite lipstick, a compact and an eye shadow. Could I get their attention? No chance! I wandered off to have a look at the other brands, by now with a left hand covered in lipstick stripes. The assistant at Dior saw me rummaging in my bag for a tissue and immediately came over with both tissue and makeup remover, then began chatting proceeded to give me a super-informed spiel of the various lipsticks. And of course, she made a sale.

images  Unknownimages-2

Moral of the story: keep your eyes open to see what’s happening around you, be nice to people and know your stuff!

 

I bought:

Dior Addict Lip Glow in Holo Glow

Dior Fix It Correcteur 001 Light Beige

Get Dior cosmetics from: www.escentual.com/Dior/Lip-Glow

 

Makeup / cosmetics / Dior / lipstick / customer service /

 

 

 

 

 

 

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s