Good customer service is, as we all know, imperative, and definitely the make or break in a sale.
Last night I had 2 hours to kill in Palma airport. If you’ve ever been there you’ll know, it’s not the most comfortable of places and there were a lot of Stag and Hen parties returning on late flights having made the most of the weekend, and still up for a bit of loud partying…..so I was all for hiding in Duty Free midst the waft of fragrances and makeup. I was ‘perusing’ the Mac area for quite a while, while the 4 assistants were chatting together. More importantly I was thinking of buying a few items – a favourite lipstick, a compact and an eye shadow. Could I get their attention? No chance! I wandered off to have a look at the other brands, by now with a left hand covered in lipstick stripes. The assistant at Dior saw me rummaging in my bag for a tissue and immediately came over with both tissue and makeup remover, then began chatting proceeded to give me a super-informed spiel of the various lipsticks. And of course, she made a sale.
Moral of the story: keep your eyes open to see what’s happening around you, be nice to people and know your stuff!
Dior Addict Lip Glow in Holo Glow
Dior Fix It Correcteur 001 Light Beige
Get Dior cosmetics from: www.escentual.com/Dior/Lip-Glow
Makeup / cosmetics / Dior / lipstick / customer service /